Mistertemp' is a jobTech company to help clients staffing, for several needs, temporary or permanent, in various fields as industry, medical, accountability, computing. The company have developed a digital platform to facilitate client needs, communication and tasks automation.
A large majority of the temporary contrats are based on week. At every end of the week, the customers need to send several timesheets of their temporary employees.
Give the possibility to the customers for completing these timesheets directly on their client platform to facilitate automation and data history. Avoid as much as possible the manual task to copy/paste from an Excel document into an email.
Using the platform instead email communication to send rapidly the timesheets of the week or current month before the accounting closing.
More than 80% of timesheets are sended by email to the account managers with a phone check. Sending timesheets is a redondant and non-pleasant task.
Give the possibility to the clients for completing these timesheets directly on their client platform to facilitate automation and data history.
90% of the timesheets are available on the customer plateform
At least 80% of new clients are using the timesheets feature on the plateform
The timehseets should be completed in less than 10 minutes.
A Design Sprint has been planned with articipants from several intern business units to contribute of framing the project with special guests, from external clients.
User & stakeholders interviews, User Journey map, surveys, competitive audit
Sketching hypothesis with flows and brainstorming mockups
Presenting the designs with usability and A/B testing
Design specs for developers, implementation and data
After framing the project to build the Epic and establish Jira tickets, we have interviewed a panel of clients to better understanding the needs. Proceed to the creation of an Experience Map and generate hypothesis.
Once hypothesis have been braintormed, the first ideas come up on paper and Figma to translate into design.
Mapping of a timesheet flow
Craft and wireframes of hypothesis
Usability tests with the clients are a method to collect perceptive datas to select the right solution. The tests have been organized in visio session with the client and with screen-sharing to observe the customer behavior and by using online tools (e.g. maze).
To organize the tests, we have used an internally process to evaluate the different prototypes. 2 different versions with variations have been tested with the clients, we took in consideration their feedbacks to iterate the design and product.
The flow has been reviewed and change to a drawer panel for the hours form completion.
Prepare design specs for launching the first version of the feature, and closely collaborate with developers to implement the design and analytics trackers.
The MVP (v0) is available and we continue to interate and analyse uses.
To analyse futur needs and customer behavior we implemented trackers for the usage and adoption metrics, client satisfactions, error rate, misclicks, support contact frequency.
Potential iteration ready to be implemented concern the import of external document, duplicate data from the previous week, pre-fill with contract informations.
After collecting and reviewing their feebdacks the clients use well this new feature and they love it for the most importance reason : time saving.
Each client had its own way to work and its own internal process. The difficulty with this feature was to provide a smart tool to convince clients to drop down the old way of use with the pencil&paper, scanning it and sending it by e-mail.
Thank you for reading!